Refund policy

RETURN POLICY

1. All returns must be initiated within 10 days from the date of delivery.

2. In case of any damaged, defective, or missing items, please contact us within 48 hours of delivery. Requests beyond this timeframe will not be accepted.

3. For damaged items, kindly share an unboxing video, clear images, and order details through the provided link. Further steps regarding replacement, store credit, or refund will be communicated accordingly.

4. Refunds are issued in the form of store credit only.

5. Custom-made dresses are not eligible for returns or exchanges.

6. Sale or discounted items are not eligible for returns or exchanges.

7. Returned items must be unused, unworn, and in original condition with all tags intact.

8. Return shipping charges are to be borne by the customer.

DAMAGED ITEMS :

We only accept refunds for items that are verified as damaged upon arrival. If your order arrives damaged, you must notify us immediately at shazabofficial@gmail.com with clear photos of the damage. Our team will review the claim and resolve the issue promptly.

STRORE CREDIT & REFUNDS:

REFUNDS WILL TAKE 7-14 WORKING DAYS.

Please Note: We only do money refunds in case of Wrong or Damaged products being delivered. In any other case, a refund is made only is terms of STORE CREDIT.

RETURN PROCESS: 

1. Contact us at shazabofficial@gmail.com (not through social media) with your full name, order number, and reason for return before sending anything back.

2. Once your return is authorised, you will receive instructions on how to proceed.

3. After the item is received and inspected by our team, your store credit will be processed within up to 10 working days.